Frequently Asked Questions
Q: What type of paper stock is used for printing?
We use Futura 130lb. silk cover on our comp cards and headshots. For portfolio prints we use Futura 100lb. silk cover. The silk cover produces a smooth, low gloss and has a distinctive silky feel.
Q: What forms of payment do you accept?
We accept MasterCard, VISA, American Express and Discover.
Q. What is your turnaround time?
Within 48 hours you will receive a proof of your job. Once approval has been received please allow 7-10 days to received the completed job. If you need your cards by a certain date, please indicate this on the order form. Rush charges may be applicable.
Q: How much do you charge for shipping and handling?
A flat shipping charge of $15 will be applied. All packages are shipped USPS 2 Day Priority with tracking and insurance. Expedited shipping is available at an additional cost.
Q: Do you give discounts on quantity?
Discounts have been built into the pricing. (See price guide.) Additional discounting has also been included in Deluxe Combo Packages.
Q: What file sizes and formats are recommended for printing?
For best printing results, all images should be submitted at a high resolution of 300 dpi in a jpeg, tiff or pdf format.
Q: Is photo retouching available?
Minor photo retouching and color correction is included in your cost. (ie. blemish removal). Extensive photo retouching is available at an additional cost of $50 per hour.
Q: Are my cards kept on file for future printing?
Yes. All jobs are securely archived on a server for future needs.
Q: Do you provide any other design and print services?
Out of the Box Design also specializes in photo restoration, logo design, print publications (i.e. brochures, newsletters, posters, flyers, business cards) and branding.